Shipping policy
Shipping Policy
Last updated: 03 January 2026
This Shipping Policy explains how delivery works for orders placed on lighting-dublin.com. By placing an order, you agree to the terms below.
1. Delivery Areas
We currently deliver to:
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Ireland
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European Union countries
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United Kingdom
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United States
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Canada
Shipping availability and delivery costs are calculated at checkout based on your delivery address.
If we are unable to deliver to your location after an order is placed, we will contact you and, where necessary, issue a full refund.
2. Delivery Timeframes
Orders are typically delivered within 5–7 business days.
Business days are Monday to Friday, excluding public holidays.
Delivery times are estimates only and may vary due to circumstances outside our control, including:
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Carrier delays
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Severe weather conditions
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Peak seasonal demand
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Customs processing
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Remote delivery locations
3. Shipping Fees
Ireland
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Free shipping on orders over €50
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A flat shipping fee of €4.95 applies to orders under €50
International Orders
Shipping rates for Europe, the United Kingdom, the USA, and Canada are calculated at checkout.
Free shipping thresholds may vary depending on the destination country.
4. Order Processing
Once your order is placed, you will receive an order confirmation email.
Orders are processed and prepared for dispatch as quickly as possible. If additional information is required to complete your shipment, we will contact you using the details provided at checkout.
5. Tracking Information
Where tracking is available, tracking details will be sent by email once your order has been dispatched.
Please allow some time for tracking updates to appear after shipment.
6. Delivery Address Accuracy
Customers are responsible for providing a complete and accurate delivery address, including Eircode/postal code where applicable.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
7. Missed Deliveries
If delivery cannot be completed, the carrier may:
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Attempt re-delivery
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Leave the parcel with a neighbour where permitted
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Hold the parcel at a local collection point
This process depends on the carrier’s delivery policy.
8. Damaged Parcels
If your order arrives damaged, please contact us as soon as possible at:
To help us resolve the issue quickly, please include:
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Photos of the damaged item
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Photos of the packaging
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Your order number
We will work with you to find an appropriate solution.
9. Lost Parcels
If you believe your parcel has been lost in transit, please contact us at:
We will investigate the issue with the shipping carrier and keep you informed throughout the process.
10. Contact
For any shipping-related questions, please contact: