Refund policy

Returns & Refunds Policy

Last updated: 03 January 2026

This Returns & Refunds Policy applies to purchases made on lighting-dublin.com (the “Site”), operated by BEAG RETAIL LLC (“we”, “us”, “our”).

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must meet the conditions set out in this policy.

2. Returns

We offer returns within 30 days of delivery for all orders, regardless of destination.

Where a return is approved, we will provide return instructions and, where applicable, a prepaid return label or an alternative return method.

Return shipping costs are covered by Lighting Dublin for all eligible returns within the 30-day window.

3. Return Conditions

To be eligible for a return, items must:

  • Be in original condition, unused, and undamaged

  • Include all original parts and accessories

  • Be returned in original packaging where reasonably possible

  • Include proof of purchase or order number

We may refuse returns that do not meet these conditions.

4. Non-Returnable Items

Unless faulty or not as described, we cannot accept returns for:

  • Items that have been installed, used, modified, or damaged after delivery

  • Items missing essential components

  • Items clearly marked as non-returnable at the time of purchase (if applicable)

5. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, you must contact us as soon as possible.

Please include:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

Depending on the situation, we will offer a replacement, repair, or refund in accordance with applicable consumer law.

6. How to Request a Return

To initiate a return, contact:

support@lighting-dublin.com

Include:

  • Order number

  • Item(s) to be returned

  • Reason for return (optional but helpful)

Do not return any item without prior approval, as this may delay processing or result in refusal.

7. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of the refund.

If approved, the refund will be issued to your original payment method.

Typical processing time is up to 10 business days after inspection.

Additional time may be required depending on your payment provider.

8. Exchanges

We do not offer direct exchanges.

If you wish to replace an item, the recommended process is:

  • Return the original item (if eligible)

  • Place a new order separately

If needed, contact us for guidance.

9. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible.

  • If the order has not been dispatched, we will attempt to cancel it

  • If the order has already been shipped, it must be returned after delivery in accordance with this policy

10. Statutory Rights

This policy operates in addition to your statutory rights under applicable consumer protection laws.

For customers in the European Union and Ireland, nothing in this policy affects your legal rights, including your right to withdraw from eligible online purchases within the applicable cooling-off period.

For customers in the United Kingdom, this policy operates in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

For customers in the United States and Canada, this policy does not limit any mandatory consumer rights that may apply under applicable federal, state, provincial, or local laws.

11. Contact

For returns or refunds, contact:

BEAG RETAIL LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

EIN: 98-1888781
Email: support@lighting-dublin.com
Phone: +1 517 280 5692

Lighting Dublin is a trading name of BEAG RETAIL LLC, a company registered in New Mexico, United States, operating an online lighting store offering indoor and outdoor lighting products across Ireland and selected European markets.